To contact us, describe your washer fault: what the machine is doing, when it started, and which city you are in. That description is matched with an independent local washer repair provider working in your city.
Getting help starts with the fault. Describe it in your own words — the washer will not drain, it is leaking, it will not spin, it shakes, it shows an error code — and say which city you are in. That is enough to match you with a provider.
A phone number for direct calls is being arranged and will be added to this page when it is ready. Until then, the fastest way to reach us is through this page: describe the fault, and a provider in your city will take it from there.
What to tell us
Four things help a provider more than anything else. First, what the machine is doing — or not doing. Second, when it started. Third, where any water appears, if the machine is leaking. Fourth, the brand and model number, usually on a label inside the door or on the back of the machine.
An error code helps too, if the machine shows one. Write the code down exactly before switching the machine off and on again, because the code is the fastest clue to the fault.
If the machine is flooding the laundry room, close the hot and cold supply valves behind the machine first, switch it off at the wall, and mop up the water. Do not run the machine again until the leak has been found and fixed.
Which cities we cover
We cover eight North Carolina cities: Monroe, Kernersville, Lexington, Waxhaw, Matthews, Cornelius, Harrisburg, and Thomasville — across the Charlotte metro and the Piedmont Triad. Nearby communities are covered too, and a provider working in one city can usually reach the towns around it in the same trip.
If your town is not one of the eight, it may still be covered. Describe the fault and your city, and we will say plainly whether a provider is working in your area.
What happens next
Once you have described the fault, a provider working in your city is matched to the job. The provider visits your home, runs the machine through a cycle, finds the faulty part, and explains the repair before any work starts.
The provider explains the cost before the work starts, including which part is needed and what the repair involves. If the repair is not worth doing — if the machine is too old, or the part costs more than the machine is worth — the provider says so honestly.
We do not perform repair work ourselves. The providers who visit your home are independent local businesses, and the repair is their work.